Return & Refund Policies

Return & Refund Policy


Our Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards, Downloadable software products, Some health and personal care items.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.



Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Any item that is worn in direct contact with body parts, such as underwear, footwear, garments, etc. A 30% restocking fee will be charged on such items.


Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


Clearance items (if applicable):

Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.


Exchanges (if applicable):

We gladly replace new items if they are defective or damaged at no cost to you.


If you need to exchange it for the same item, send us an email at [email protected] and when instructed to do so, send your item to:

Cloud Nine Sheepskin/RJ'S Fuzzies/Simply Natural
261 Quigley Blvd. Suite 10
New Castle, DE 19720



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping Address to return your product:

You should mail your product to:

Cloud Nine Sheepskin/RJ'S Fuzzies/Simply Natural
261 Quigley Blvd. Suite 10
New Castle, DE 19720


Shipping and Tax charges:

Unless you are returning an item which was received damaged or defective, you will be responsible for paying for your own Return Shipping Costs.

Further, Taxes and original Shipping costs are non-refundable. If you return an item and are granted a refund (full or partial sale value), the tax amount as well as the original shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.